Virtual business card Policy
This Public Offer Agreement (hereinafter referred to as "Agreement") sets forth the terms and conditions of the provision of Virtual business card service (hereinafter "VCard" ) by LLC "Center of Ukrainian Internet names" (hereinafter referred to as "Contractor") to the customer (hereinafter referred to as "Customer"). This agreement is Public offer agreement and has full force and effect.
1. VCard services must be used only for legitimate purposes.
1.1 Unlawful actions include, but are not limited to, distribution of viruses or other harmful components, drugs, attempting to gain unauthorized access to computer systems, piracy (distribution of protected copyrighted material in violation of copyright), gambling, fraud schemes, distribution of unsolicited advertising and spam information, use of incorrect or non-existent return address in e-mail, as well as any inappropriate actions that might lead to a breach of the rights of third parties. Inappropriate actions shall be understood to mean distribution of personal information about a person without his/her consent, violation of intellectual property rights, libel on the natural or legal person or any other actions violating the current legislation of Ukraine.
1.2 The Contractor may refuse to provide services to the Customer in case when the Customer's VCard produces a significant load on the server, thereby causing damage to other VCards on the server.
1.3 Pornography, any sex-related and crack/hack materials shall be prohibited to be displayed
1.4 It shall be prohibited to take actions aimed at functioning failure of the Internet network elements (computers, other hardware or software), attempting to gain unauthorized access to the resources of the Internet and future use of such access, as well as the destruction or modification of software and data, not belonging to the user, without the consent of the owner of this software or data or the administrator of this resource.
2. Provision of information security and data integrity.
2.1 The Contractor provides basic information security of servers and resources of the Customer within the range defined by the usual terms, except as otherwise provided herein.
2.2 The Contractor shall not be liable for the possible theft of passwords of the Customer, but shall perform fast change of passwords at the Customer's request. In case of loss/theft of the parameters of access to account management control panel, they shall be recovered by the Contractor on the basis of "first-come-first-served" email processing by sending request by the Customer from contact email. In case of the absence of access to the control panel and contact email, the request shall be submitted in a written form. For organizations - on the company's letterhead, with outgoing number, date, stamp and signature of the head officer; for legal persons - with a copy of passport, date and signature. Request can be sent by fax, and then by mail or it can be delivered directly to the Contractor's office. In case of doubt as to the authenticity of the documents, the contractor reserves the right to require additional documents identifying the applicant.
2.3 The Contractor shall provide backup of the Customer's static information that is available on the resources of the Customer, on its own schedule, except as such timetable and procedure of creating backups provided herein.
2.4 In cases of information loss caused by the Contractor, it shall take all necessary measures for quick data recovery.
2.5 In case of data loss caused by the actions of the Customer, data recovery shall be made by e-mail to firstname.lastname@example.org, with requests processing on the "first-come-first-served" basis.
2.8. The Contractor shall have the right to unilateral change the restrictions listed in Cl. 2.7 of the present Annexion, in order to improve the system performance in general and improve the quality of provided services.
3. Terms of repayment for VCard services
3.1 The Customer may request refund of paid funds if:
- Parameters of VCard are inconsistent with the stated on the website as from the date of the order.
- VCard is not available for more than 48 hours.
3.2. The Contractor shall not return the funds if:
- Requested refund is "not motivated" (for example, the Customer without convincing reasons decided to refuse the paid VCard tariff).
- The customer violated the Terms and conditions described in this Agreement.
3.3 In case the refund is possible and without prejudice to the Terms and conditions, the Customer shall write a request from email for which hosting tariff is activated. The Contractor shall refund the paid funds, less and except used ones, within 10 working days.
4. Rules and Regulations of support service
4.1 Technical service shall manage and control the work of the technical equipment and system software, provide qualified service to the Customer within the limits defined in this Agreement, as well as processing the following Customer's requests:
requests for changes in configuration files when such changes may not be performed by the Customer, as well as the standard software installation, in case of its absence on the server.
localization and resolution of problems related to the services provided under agreement.
4.2 Email processing on all issues is carried out on weekdays, from 9.00 to 18.00.
4.3 Change of the account's ownership is carried out on the basis of a written application of due form from the current account owner. Natural persons shall send a copy of the passport in the letter. Any other actions related to the change of the Customer's data (affecting the Customer's files or his/her data in the database of the Contractor) shall be made only upon receipt of the application from the contact address or from your control panel account.
4.4 The customer may contact the technical support service by phone to receive oral replies, but any data modifications are performed ONLY on receiving a request from the contact address or from the service control panel.
4.5 Requests by other mediums (such as ICQ) are not official. ICQ and similar means of communication are considered only as a means of personal communication.
4.6 Technical support shall not be obliged to provide consulting on the issue of programming, Web design, settings of the Customer's programs and scripts and on other similar issues. Such consultations may be provided by additional agreement or individual initiative of the employee.